Terms and Conditions
TERMS OF SERVICE AGREEMENT
This Terms of Service Agreement ("Agreement") is entered into between LOVE LINE AUSTRALIA ("we", "us", or "our") and the user ("you", or "your").
This website is operated by LOVE LINE AUSTRALIA. Throughout the site, the terms “we”, “us” and “our” refer to LOVE LINE AUSTRALIA and the terms "you" and "your" refer to the customer, the account holder, the subscriber, the event guest or the consumer. LOVE LINE AUSTRALIA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/ or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or that you have obtained the necessary consent from your parent or legal guardian to use this site if you are a minor. If you allow any minor dependents to use this site, you acknowledge and agree that you are responsible for their use of the site and that you accept these Terms of Service on their behalf.
We ask that you use our products solely for lawful and authorised purposes. Additionally, while using our Service, we expect you to comply with all applicable laws in your jurisdiction, including but not limited to copyright laws. Any unlawful or unauthorised use of our products or Service is strictly prohibited.
It is prohibited to send or transmit any harmful or destructive software, including but not limited to worms, viruses, Trojan horses, and other types of malware. Any attempt to introduce such software onto our systems or those of our users will result in immediate termination of your account and may be subject to legal action. We take the security and integrity of our systems very seriously, and will not tolerate any behavior that puts our business or our users at risk.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
By using the Service, you acknowledge and agree that all content and materials available this website is the property of LOVE LINE AUSTRALIA and is protected by applicable intellectual property and other laws. You agree not to reproduce, distribute, modify, copy, sell, or exploit any portion of the Service, including but not limited to its content, features, or functionality, without our express written permission.
You further agree not to access or use the Service for any commercial purposes, except as expressly permitted by us. You may not use any data mining, robots, or similar data gathering or extraction tools in connection with the Service, and you may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information of the Service provider without our prior written consent.
Any unauthorised use of the Service or its contents, features, or functionality terminates the limited license granted by us, and may result in legal action. We reserve the right to take appropriate legal action, including without limitation, referral to law enforcement, for any unauthorised use of the Service.
The headings used in this agreement are provided for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
While we strive to provide accurate and up-to-date information on our site, we cannot guarantee that all of the content is completely accurate, complete, or current. The material provided on this site is for general informational purposes only and should not be the sole basis for decision-making without consulting additional, more reliable sources of information. You assume all risks associated with relying on the material on this site.
Certain sections of this site may include historical information that is no longer current and is provided solely for your reference. We reserve the right to make changes to the contents of this site at any time without notice, and we are under no obligation to update any information on our site. It is your responsibility to keep yourself informed of any changes made to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
We reserve the right to modify, suspend or discontinue any aspect of the Service at any time, including the availability of any feature or content, without prior notice or liability. We may also impose limits on certain features and services or restrict your access to parts or all of the service without notice or liability.
Prices for our Service are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. By continuing to use the Service after modifications have been made, you agree to be bound by the modified terms.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available through our website. These items may be limited in quantity and are only eligible for return or exchange under our Returns Policy.
While we strive to provide accurate representations of our products, we cannot guarantee that the colors and images displayed on your computer monitor will be entirely accurate.
We reserve the right to limit sales of our products or services on a case-by-case basis, including to individuals or in specific geographic regions or jurisdictions. We also reserve the right to limit the quantity of products or services we offer, and to change product descriptions and pricing at our discretion, without notice. We may discontinue any product at any time, and any offers made on our site are void where prohibited.
We do not guarantee that the products, services, information, or other material purchased or obtained from us will meet your expectations, nor do we guarantee the correction of any errors in our Service.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
To ensure a smooth and efficient purchasing experience, we may need to refuse or limit orders at our sole discretion. This includes restricting quantities purchased per person, household, or order, as well as orders placed using the same customer account, credit card, or billing/shipping address. If we need to make changes or cancel an order, we'll do our best to notify you by contacting the email, billing address, or phone number you provided. We reserve the right to decline or restrict orders that we believe may be made by dealers, resellers, competitors or distributors.
By shopping with us, you agree to provide accurate and up-to-date purchase and account information. This includes your email address, credit card numbers, and expiration dates. Keeping this information current and complete will help us process your transactions quickly and contact you as needed. For more information, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may grant you access to third-party tools that we do not monitor, control or provide any input to. By using these tools, you acknowledge and agree that they are provided to you "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement from us. We assume no liability for any issues arising from or related to your use of these optional third-party tools.
Your decision to use any of the optional tools offered on the website is entirely at your discretion and risk, and you should make sure that you are familiar with and approve of the relevant third-party provider(s) terms of service for such tools.
In the future, we may introduce new services and features through the website, including new tools and resources. These new features and services will also be subject to the Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
By sending us specific submissions or unsolicited creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "comments"), you agree that we may freely use, copy, publish, distribute, translate, and edit any comments that you submit to us, without any restrictions. We are not obligated to keep your comments confidential, compensate you for any comments, or respond to any comments.
We have the right, but not the obligation, to monitor, edit or remove any content that we determine in our sole discretion to be offensive, threatening, defamatory, pornographic, obscene, or violates any party’s intellectual property or these Terms of Service.
Your comments must not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary right. Additionally, your comments must not contain any libelous or otherwise unlawful, abusive or obscene material, or any computer virus or malware that could affect the Service or any related website's operation. You may not use a fake email address, pretend to be someone else, or mislead us or any third-party regarding the origin of your comments. You are solely responsible for your comments' accuracy, and we assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
We collect personal information from you when you book our audio guestbook service. This includes your name, address, phone number, email address, and other contact information, as well as any recordings or messages you leave in the guestbook.
We use this information to provide our service to you, including delivery, setup, and pickup of the equipment. We may also use this information to contact you about your booking, to respond to your inquiries or feedback, and to provide you with marketing or promotional materials.
We take your privacy and the security of your personal information seriously and adhere to the Australian Privacy Principles. We will never sell or disclose your personal information to third parties, except as required by law or as necessary to provide our service to you. We use reasonable technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
By booking our audio guestbook service, you consent to the collection, use, and storage of your personal information in accordance with this section. If you have any questions or concerns about the handling of your personal information, please contact us using the information provided in Section 24 below. For more information, please review our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
At times, there may be errors or inaccuracies in the product descriptions, pricing, shipping charges, promotions, offers, transit times, and availability information provided on our website or Service. We reserve the right to correct any errors, inaccuracies, or omissions and modify or cancel orders if the information on the website or Service is inaccurate at any time without prior notice. However, we do not guarantee that the information in the Service or related website is up-to-date or correct, except when required by law. The absence of a specific refresh date should not be interpreted as an indication that all information on the website or Service has been updated or modified.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you may only use our service for lawful purposes and you agree not to use our service:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate our company, a company employee, another user, or any other person or entity.
- In any way that infringes upon the rights of others, or in any way that is harmful, fraudulent, deceptive, or offensive.
- Using the Service to transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the service, or which, as determined by us, may harm our company or users of the Service.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses listed above, and we may report such violations to the relevant authorities.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall LOVE LINE AUSTRALIA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Our liability for any breach of a condition or warranty that is implied by law and cannot be excluded is limited, to the extent possible, at our option to the resupply of the relevant services or payment of the cost of resupply of the relevant services.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
SECTION 18 - JURISDICTION
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Queensland, Australia, for any claim or dispute arising out of or in connection with these Terms of Service or your use of our Service. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the cause of action arises or is barred forever. If any provision of these Terms of Service is deemed invalid, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - COPYRIGHT PROTECTION
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of LOVE LINE AUSTRALIA or its content suppliers and is protected by Australian and international copyright laws. The compilation of all content on this website is the exclusive property of LOVE LINE AUSTRALIA and protected by Australian and international copyright laws.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from this website without our express written consent.
We respect the intellectual property of others and expect our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately and provide the following information:
- A physical or electronic signature of the person authorised to act on behalf of the copyright owner
- A description of the copyrighted work that you claim has been infringed
- A description of where the material that you claim is infringing is located on the website
- Your contact information, including your name, address, telephone number, and email address
- A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
We reserve the right to remove any content or user-generated material that we believe may infringe on the intellectual property rights of others, and to terminate the accounts of users who repeatedly infringe on such rights.
SECTION 22 - EXCLUSION OF COMPETITORS
You are prohibited from using our Service and materials for any commercial purpose or in any manner which may compete with our business. We reserve the right to take legal action against any person or entity who engages in any activity which infringes upon our intellectual property rights or otherwise competes with our business.
You agree not to engage in any activity which may be considered an unfair or unethical business practice, including but not limited to: intentionally copying, replicating, or using any aspect of our Service or materials in order to compete with our business; soliciting or enticing any of our clients or customers to use a competing service; or misrepresenting or disparaging our service in any way.
We reserve the right to terminate or suspend your access to our Service and materials, without notice, if we suspect that you are engaging in any activity that is in violation of this section or any other provision of these Terms of Service.
By using our Service and materials, you acknowledge and agree that any breach of this section may result in irreparable harm to our business and reputation, and that we may seek injunctive relief or other legal remedies in order to protect our interests.
SECTION 23 - RETURNS AND REFUNDS
If you are not satisfied with our Service, please contact us within 7 days of the date of your event. We will do our best to work with you to resolve any issues or concerns you may have.
Refunds and returns will be granted in accordance with the Australian Consumer Protection legislation. For more information, view our Returns Policy.
SECTION 24 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us by email at admin@yourloveline.com.
Any notice or communication required or permitted to be given to us under these Terms of Service shall be in writing and addressed to our email address specified above.
We may provide you with notices, including those regarding changes to these Terms of Service, by email or postings on our website.
It is your responsibility to ensure that we have your current and accurate contact information. We shall not be responsible for any failure to receive notices or communications due to technical error, or incorrect or outdated contact information provided by you.